Refund and Cancellation

Refund and Cancellation policy

 

INTRODUCTION

Belivme Healthcare Services Private. Limited. provides services in the field of mental health and wellness, telemedicine, online consultation and counselling services for Mental health problems, wherein users can find and consult with Psychologists and Psychiatrists (Online or otherwise) through their website, mobile application (if applicable) and online services (collectively, the “Platform”).

 

 

Our aim is to connect medical and mental health experts such as; Counsellors, Clinical and General Psychologists and Psychiatrists to Users in a seamless and smooth manner in order to ensure and promote easy access to mental health and wellness.

Company owns and operates the website and/or any Application and/or platform in the name and style of “BelivMe” (www.belivme.com), connected to or mentioned on this site and the Services provided under this website. The Website inter alia contains a booking functionality which enables users to contact and connect with mental health experts and allows them to subscribe and/or access the Services being offered. (hereinafter, the “Services”)

 

These terms apply to Your access to, and use of, the website and/or its Application (whether through a computer, mobile phone or other electronic device), the Booking Services, other allied services and all information, recommendations and other products and services being provided to You on or through the Website.

1. REFUND POLICY
   • The Services purchased and/or appointment(s) and/or consultations booked via this Website may be cancelled and refunded within a maximum period 5 (five) to 7 (seven) days from the date of booking the Services.
   • This return policy shall be applicable from the date of booking such Services;
   • In order to avail the refund, a user will have to submit a request in this regard via the Company website by filling up the following form https://belivme.com/contact or by contacting the Company on care@belivme.com or at, +91-
   • Cut-0ff date: All claims of refund must be made by you within a period of 5 (five) days from the date of your booking the services. Beyond such period we can’t offer a refund.
2. CANCELLATION & RESCHEDULING POLICY
   • The Company operates a limited cancellation policy. Services, sessions and bookings made in advance through the Company website may be cancelled up to 24 (twenty-four) hours prior to the start of such booking, session or appointment.
   • Any request to reschedule a session, booking or appointment made within the 24 (twenty-four) hour window or failing to turn up for such booking (applicable to the User and Expert alike) will be chargeable and such session(s), booking(s) or appointment(s) will be cancelled without any refund.
   • Each session, booking or appointment will be for a period of 45 min. (fourty five) minutes. If a User is late for the session beyond a period of 30 (thirty) minutes, then the session will be cancelled without any refund(s).
   • Notwithstanding the above, prior to the aforementioned 30 (thirty) minute delay period, any delay in attending a session by a user shall be adjusted pro-rata from the user’s respective session time.
   • Rescheduling: The Company operates the following rescheduling policy;
     • For any rescheduling request made 24 hours prior to the start of the session, there shall be No charge and the session can be rescheduled to any time of the users choosing.
     • No rescheduling request will be entertained if the same is made within 6 hours from the start of the Session.
     • One can reschedule an appointment twice only.