Frequently Asked Questions

No, we do not offer free counselling. But we do give a discount on the first counselling session.

There is nothing free in this world and we must respect everyone’s time.

Imagine, you were a Psychologist and people ask you for a free session, wouldn’t you feel discouraged? You would. A Psychologist can help you get through the issues you are facing.

Just like any doctor takes fees to treat you, similarly a psychologists time must be respected. So, always choose quality instead of going cheap.

Click here to Book Your First Session

Once you make the payment, you will receive appointment confirmation email/WhatsApp message.

We provide Audio and Video counselling, so you can choose either of the two.

Audio session is done via a phone call, where you will receive a phone call from the counsellor at your scheduled time.

Video session is done on a Zoom call, which is fully confidential. You will receive a video link to join the session at your scheduled time. 

Our each session is for 45 min. Whether you take Audio or Video session, the duration remains the same.

On special request duration can be increased with some extra charges.

E.g.-  Our regular session is for 45 min. and the charge is  ₹ 799 per session. But somebody wants the session for 60 min. ( 1 hour ), so the charge will be ₹ 999 per session.

Yes, you can choose your psychologists on the basis of their availability.

Yes, absolutely! You can book a session with the same psychologist as many times as you want

Yes absolutely. You just have to provide the details of the person you are booking for.

It depends on the severity of your situation. We follow a strict policy of not recommending unnecessary sessions.

People can have variety of mental health issues- right from normal confusion to very serious issue like Schizophrenia.

If you are confused and want to talk to someone or looking for general validation– 1-2 sessions are required or you can book a session as and when required.

When you are suffering from Depression, Stress, Anxiety, Sleep issues, Relationship issues– it usually takes 8-12 sessions. If you have severe condition, you may require more sessions.

Like we stated above, we follow a strict policy of not recommending unnecessary sessions. That’s why we have flexible package of 1, 4, 8 and 12 sessions, so you don’t feel like burdened.

We have a very flexible refund and cancellation policy.

Before we talk more about this policy, I would like to tell you that there has been no refund so far.

So our refund and cancellation policy is as follows:

1. There is no refund if you have booked only one session.

2. Refund policy applies only if you have booked multiple sessions.

E.g.- Let’s say you booked 12 sessions which has a validity of  24 weeks. You started your sessions but after 5 sessions you don’t wanna continue with us for some reasons.

So we’ll deduct the amount for 5 sessions + 1 extra session and we’ll refund your amount for remaining 6 sessions.

Pleas remember, we are the only one who offer refund. We don’t want you to feel cheated. Transparency, Trust and Quality are our core values.

If you want to read more in detail about our refund and cancellation policy, please Click here